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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

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Gartner’s GetApp Ranks HoduCC #1 Category Leaders in Predictive Dialer

Hodusoft

HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. HoduSoft is a leading VoIP software maker, headquartered in India. About HoduSoft.

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HoduSoft partners with ITWerks to serve the UC Market in Singapore’s Territory and Global Clients

Hodusoft

The partnership will enable HoduSoft to expand its reach globally and offer its innovative product suite to help businesses improve their contact center operations and keep their business growing successfully. Currently, HoduSoft offers: HoduCC – An omnichannel Call and Contact Center Software.

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Make Sure your CX is Switched on During the Big Switch-Off

Cyara

In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services.

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Every phone scam has a story…

Whitepages Pro

Unwanted calls grew by 162% year-over-year and cost SMBs $475 million to phone spam. Approximately 40% of business calls are unwanted, and this number is only going up. With the growth of VoIP and the cost of a call is going to zero, telephony spam is on the rise. Although, others estimate it’s closer to $8.4

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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai However, post-pandemic many Gong competitors have come to the fore.

Sales 52