2015, Big data and Customer retention - Customer Contact Central

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2015

Big data

Customer retention

14 Worthy Customer Experience Reads for 2014

CX Journey

DECEMBER 30, 2014

The 14 posts listed here seemed to resonate with readers this year; I''m sharing them again because I think they provide some great refreshers to carry you into 2015 and the next leg in your CX Journey. What the Hell is Customer Experience? Transforming the Customer Experience with Big Data You''ve got customer data.

Journey mapping

Journey mapping Customer Experience Advertising Big data

5 customer experience trends: What’s expected from your brand in 2020

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Marketers are taking note.

Customer Experience

Customer Experience Surveys Feedback Marketing

14 Worthy Customer Experience Reads for 2014

5 customer experience trends: What’s expected from your brand in 2020

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