2015 Big data Customer Experience Customer retention 
CX Journey
DECEMBER 30, 2014
Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year? What the Hell is Customer Experience? level of customer experience maturity. Customer Experience: Art or Science?
delighted
JANUARY 7, 2020
Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.
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