2015, Benchmark, Chief Customer Officer and Surveys

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience

Customer Experience Customer Service Consulting Consulting

Who Should Be Accountable for Customer Feedback Loops?

Kayako

OCTOBER 23, 2017

I remember protesting strongly: sales are selling to the wrong people, the product has missing features, marketing isn’t giving us customer success content! Sunan Spriggs, the Chief Customer Officer, calmly replied, “Exactly. There’s two steps to this: Choose the right survey and analyze the right metrics.

Accountability

Accountability Feedback Chief Customer Officer Metrics

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Who Should Be Accountable for Customer Feedback Loops?

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