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At home agents Multi-channel support Cloud contact CRM Best practices Metrics Feedback Call Center Contact Center Personalization More Related Topics >
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My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

FEBRUARY 23, 2016

Launched in September 2015, MAX is a dynamic and context-sensitive interface which improves the agent experience with streamlined handling of contact center interactions, across all channels. Agent Empowerment through real-time displays of agent performance, productivity and skills rankings metrics.

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Agent Empowerment Multi-channel support Contact Center Cloud contact 50
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Overcoming Obstacles of a Remote Workforce

NICE inContact

FEBRUARY 16, 2016

This has created a bevy of completely new industries and job titles in 2015 alone, many of which were unthinkable even 5-10 years ago. The technology of the new age means near-instant file transfers and a range of technology options to communicate from almost every corner of the globe.

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Transportation At home agents Technology Feedback 48
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