Is the Contact Center a Good Career? Tenured Agents Say Yes
Balto
FEBRUARY 6, 2023
It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. Exploring Call Center Turnover Numbers. 2019, February 8).
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