Liveops

JANUARY 6, 2020

Virtual call centers such as Liveops provide award-winning blended learning and development opportunities for contractors to complete at their own pace, from anywhere in the country. Interested in learning how integrating a virtual workforce into your business can uplevel your performance?

Call Center 77

Call Center virtual call center Surveys outsourcing 77

Liveops

JANUARY 6, 2020

Virtual call centers such as Liveops provide award-winning blended learning and development opportunities for contractors to complete at their own pace, from anywhere in the country. Interested in learning how integrating a virtual workforce into your business can uplevel your performance?

Call Center 62

Call Center virtual call center Surveys outsourcing 62

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Liveops

FEBRUARY 12, 2020

Each generation has its personality types and values, but in the 2020 workforce, their attitudes are very similar. For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. .

virtual call center 71

virtual call center Construction Call Center Enterprise 71

Liveops

FEBRUARY 12, 2020

Each generation has its personality types and values, but in the 2020 workforce, their attitudes are very similar. For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. .

virtual call center 62

virtual call center Construction Call Center Enterprise 62