Beyond Philosophy

NOVEMBER 10, 2014

Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. And the key to keep your customers is improving your customer experience because 68% of the customers that leave you do so because they are upset with the Customer Service they received.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

OCTOBER 24, 2014

1 Attraction ” on Thursday, October 30th, 2014. Downie, who I enjoy working with for many reasons, has an analogy he uses to describe his approach to improving Customer Experience: You have to gain these life experiences. 1 Attraction” on Thursday, October 30th, 2014. 3 Steps to Becoming #1 on Trip Advisor.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

PeopleMetrics

AUGUST 14, 2014

But, one day, a customer service disaster could explode and go viral. This one customer service call is going to ruin my brand! This ''stay calm'' advice comes with a warning: it''s the lasting customer emotions you need to be concerned about. Go On, Tell Me All About This Customer Service Fail.

Customer centricity 93

Customer centricity Customer emotions Feedback Customer retention 93

C3Centricity

OCTOBER 1, 2019

Here are a few examples of other companies who go above and beyond in terms of their own customer service. I hope they inspire you to do the same and to aspire to exceed customer satisfaction whenever and wherever you can. Customer service to Amazon means going beyond customer satisfaction alone.

Marketing 72

Marketing Customer centricity CRM Transportation 72