Callminer

JANUARY 18, 2021

While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Let your operations team handle real-time management.

Best practices 226

Best practices Call Center Contact Center Scripts 226

COPC

SEPTEMBER 5, 2019

Before implementing our new AI-supported voice interaction system into our service operations, we looked at what solutions were available through existing technologies. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Before implementing our new AI-supported voice interaction system into our service operations, we looked at what solutions were available through existing technologies. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

industry standards 40

industry standards Enterprise Technology Self service 40