2014 Accountability Coaching Morale 
Talkdesk
JULY 8, 2016
Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Offices around the world (including ours!)
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.
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Russel Lolacher
JUNE 13, 2022
I’ll choose one of my best this happened back in 2014. Not just moral support, not just saying that’s too bad, your business is doing terrible rustle, which we should, you know, you should really get that up because it’s hurting us overall. Robyn Petree-Guzman. I had moved to the Midwest with cold winters for a job.
Callminer
SEPTEMBER 5, 2017
But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Who is coaching the coaches? Constant QA, coaching, and accountability is how you ensure all interactions are positive.
Comm100
OCTOBER 11, 2017
The activities in this eBook can be great training materials to improve customer service or morale in your team. Before Hertz shifted from a marketing-centered social media strategy to a jointly-owned system in 2014, the marketing department had control over the company’s social media accounts. Set Up the System.
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