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Click-To-Call: How It Impacts the Customer Experience

aircall

These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). It has been a simple task and easier for customers to reach you as they are directly in touch with the company. In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons.

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4 Reasons You Need to Be Using the Phone for Customer Support

aircall

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. The phone channel is an means to a simplified customer experience. Solve for growth.

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article thumbnail

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. The phone channel is an means to a simplified customer experience. Solve for growth.

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Top 8 CloudCall Alternatives & Competitors in 2023

JustCall

However, owing to the following, its users have started looking for better alternatives: Technical glitches Bugs Constant installation and reinstallation This is why, in this blog, we will explore the top 8 CloudCall competitors for 2023, and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

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