Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
Talkdesk
JANUARY 22, 2020
Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. patent applications in 100 days.
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NICE inContact
JANUARY 24, 2018
Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Indeed, the topic was being discussed before this year.
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. And yet, it turns out customers like. An advanced cloud contact center solution, like CXone , allows a company to specify the rules for handling channels differently.
Taylor Reach Group
JULY 6, 2018
Contact Center Technology Statistics: 86% of consumers are willing to pay more for an upgraded experience. 60% of agents agree that their company doesn’t always provide the technology that staff needs to address the challenges they face when helping customers. million complaints logged in 2013. (NY trillion in 2018.
airespring
APRIL 11, 2016
Here’s a scary statistic : in 2013, 51% of consumers switched service providers due to poor customer service experiences. One in every two customers might abandon a company just because they had a bad experience with customer service. Escalation in the Contact Center. Think about what that means.
Noble Systems
MARCH 11, 2019
In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the cloud. And how can they be sure that the cloud contact center will accomplish what they set out to do? Here are the top five advantages of moving contact centers to the cloud.
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