2013 Call Center call center professionals Contact Center 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Outsource Consultants
MAY 8, 2024
Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. Why Colombia Wins the Call Center Outsourcing Game Colombia isn’t just a hotbed for outsourcing – it’s a strategic powerhouse for call center operations.
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