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Express International Inc. Invests in Employees to Elevate Customer Service

COPC

As one of Guyana’s leading business process outsourcing (BPO) companies, Express International realizes the value of COPC Inc.’s was established in Georgetown, Guyana, in 2013 to expand the interests of its parent company, Express Trucking and Courier Inc., ’s training and certification.

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell.

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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. new jobs in the IT / BPO sector by 2016.