Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 22, 2023

AIM342 (LVL 300) | Advancing responsible AI: Assessing and mitigating risk Wednesday November 29 | 4:30 PM – 5:30 PM (PST) Risk assessment is an essential part of developing AI solutions responsibly, especially with emerging industry standards and laws regarding AI risk, such as ISO 42001 and the EU AI Act. Reserve your seat now!

Engineering 108

Engineering Best practices APIs Government 108

Fonolo

SEPTEMBER 27, 2018

Alan Quayle, industry observer and friend-of-the-blog, tweeted about the Vonage move, saying it “shows its hard to resell CCaaS UCaaS CPaaS” and “Increasingly [you] need to own the tech for margin.” This announcement from 2013 only addresses NVM using Twilio for inbound/outbound routing, but things may have evolved since then.

Call Center 76

Call Center voip CRM industry standards 76