Remove 2013 Remove APIs Remove CRM Remove Journey mapping
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Of course, it took about 20 years for CRM to become an overnight success. Customer Journey Maps. Ian Golding suggests that companies need not only to create customer journey maps, but to manage customer journeys.

article thumbnail

Top 30 SaaS Companies in India

SmartKarrot

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry. Conclusion.

SaaS 11