Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Of course, it took about 20 years for CRM to become an overnight success. Customer Journey Maps. Ian Golding suggests that companies need not only to create customer journey maps, but to manage customer journeys.
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