The Petrova Experience

DECEMBER 14, 2021

Similarly, we were yearning for flexible work arrangements in JetBlue in 2012. Make sure these tools include surveys that gauge how employees feel about their new way of working and their productivity. Create an employee experience journey map with the channels you envision using at each touchpoint.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

Taylor Reach Group

JUNE 11, 2018

Previously, we discussed statistics related to the organization and customer journey mapping. Research shows that 74% of customers are using 3 or more channels to access customer service (Ameyo). In fact, 44% of millennials surveyed expect their experience to be consistent across all device. Forrester).

Contact Center 50

Contact Center Self service Scripts Call Center 50

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. In fact this number increased from 67% in 2012 to 84% in 2015. Customer Journey Maps.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64