Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Fonolo

NOVEMBER 17, 2020

Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ProProfs Blog

MAY 6, 2020

36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. Customer Experience & Engagement Statistics. Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average. (Source: McKinsey ) Tweet this. Source: CCW Digital ) Tweet this.

Customer Experience 99

Customer Experience B2B B2C Sales 99