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Cloud, the ‘New Normal’ for business continuity and performance

VocalCom

Leveraging Vocalcom’s Free Interim Licenses programme for up to 60 days, applicable on all Vocalcom Cloud contact center solutions including Vocalcom Salesforce Edition, can help organizations of all sizes overcome the challenge of transitioning quickly to a WFH model or manage peaks of activity.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

VocalCom

Leveraging Vocalcom’s Free Interim Licenses programme for up to 60 days, applicable on all Vocalcom Cloud contact center solutions including Vocalcom Salesforce Edition, can help organizations of all sizes overcome the challenge of transitioning quickly to a WFH model or manage peaks of activity.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

We won’t just talk about the trends, what you are reading now is an overview of opinions of respected contact centers experts, so even, if you doubt any of them, you may want to listen to opinions from several of them about the technology that interests you. Lutz Remmers , Operations Director for Call Center de Mexico.