Contact Center Industry Stats – Contact Center Channels
Taylor Reach Group
JUNE 11, 2018
Previously, we discussed statistics related to the organization and customer journey mapping. Contact Center professionals view improved FCR as the greatest benefit of interaction analytics, with 43.9% Use of help or FAQs on a company’s website increased from 67% in 2012 to 81% in 2015 among US online adults. of the vote.
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