article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

article thumbnail

Contact Center Industry Stats – Contact Center Channels

Taylor Reach Group

Previously, we discussed statistics related to the organization and customer journey mapping. Use of help or FAQs on a company’s website increased from 67% in 2012 to 81% in 2015 among US online adults. Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Forrester).