2011 Customer Care Customer centricity Employee engagement 
ShepHyken
SEPTEMBER 10, 2021
This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Innovation should be customer-centric. . Here are three ideas to keep innovation on track:
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko.
Russel Lolacher
JUNE 29, 2021
While some organizations certainly use it to build relationships and educate the public, there are still so many that focus more on the “media” (one-way broadcast) than its “social” (two-way engagement) power. line staff receive. .
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