article thumbnail

A Complete Guide to Omnichannel Customer Service

Comm100

Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support can appear similar to omnichannel, but in practice the difference is night and day. Find out more. Omnichannel customer engagement.

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. In 2011 Gartner predicted that. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. Contact Center and CX Research and Reports. Teresa Cottam. Self-service.