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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. 2011, June 27).

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What is a citizen developer – and how can they liberate your contact center?

Babelforce

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. With the right training, sales people, HR specialists, supply chain coordinators, and anyone you can think of can build their own software or processes. That demand has exceeded the supply…which is a problem that the citizen developer can solve.

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The Company that Hacks Together: June 2016 Hackathon

Talkdesk

In fact, our product was created at a Twilio hackathon in 2011. Talkdeskers from every department participated in the hackathon, from Marketing to Engineering to Sales. Peppered Tiger is an update to an internal tool, Salty Taiga, used by many Talkdesk teams to view the “lifetime of a call.” The hacking took place over two days.