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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). In this article: What is a citizen developer?

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Contact Center Call flow Abandon rate Call Center 52
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The Company that Hacks Together: June 2016 Hackathon

Talkdesk

JUNE 24, 2016

In fact, our product was created at a Twilio hackathon in 2011. Talkdeskers from every department participated in the hackathon, from Marketing to Engineering to Sales. Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API.

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Call flow Contact center software Engineering APIs 51
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