2011 Call Center Coaching outsourcing 
Taylor Reach Group
MAY 18, 2018
In the daily operation of our Call and Contact Centers we throw around metrics and performance measures like they were candy. It has been said that Call Centers produce more data and more measurement opportunities than is possible in almost any other communications channel. By Colin Taylor.
Quality Contact Solutions
MARCH 8, 2021
With more employees working remotely, we spruced up and added a few more helpful nuggets to this post to share with our readers. Since 2011 Q uality C ontact S olutions has delivered training in a virtual environment. Ryan Apodac, Trainer Understanding how to deliver training virtually is more relevant now than ever before.
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Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.
Netomi
JANUARY 5, 2022
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Five Ways to Make Your Surveys Matter.
CX Global Media
JULY 10, 2019
Vicki has over 20 years of experience in the call center and workforce management industry. How consistent is the service your call center delivers? If you are managing to averages, such as answer speed and resolved on call, you are not managing variability. Jim Iyoob Chief Customer Officer??, How do you know?
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