AWS Machine Learning

APRIL 19, 2023

A routing model in a call center app can pick the best available agent for an incoming call, but it’s only effective if it knows the customer’s latest web session clicks. This model protects cardholders from fraud at the point of sale by detecting and blocking suspicious transactions before the payment can complete.

Engineering 77

Engineering Analytics APIs Enterprise 77

SmartKarrot

FEBRUARY 7, 2022

About: Another successful SaaS company serving thousands of happy clients since founded in 2011. The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams.

SaaS 10

SaaS Real estate B2B Enterprise 10

SmartKarrot

JANUARY 28, 2022

Gong is a call monitoring solution that helps internal sales teams understand and design functioning strategies. The platform also serves as a report card for call center employees to track their performance. It can store petabytes of data in a single blade, giving it mainframe capabilities. Founded in: 2011.

SaaS 10

SaaS Enterprise Analytics Big data 10