CXNext Live: New Research: How to Uplevel Employees with Knowledge Bases
bold360 Blog
NOVEMBER 25, 2019
It’s all eroding agent morale when they’re unable to meet customer expectations. Lisa’s Take: When Lisa started at LogMeIn in 2011, the call center was much smaller. She’s seen exponential growth, not only in LogMeIn’s products, but also in what customers already know when they reach out.
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