CrazyCall

APRIL 9, 2019

Personal website. Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Over the years Tiffani Bova has helped hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models.

Sales 133

Sales Consulting Consulting Coaching 133

ijgolding

NOVEMBER 17, 2016

Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds! If so, CX may be for you.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Kayako

MARCH 21, 2022

One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. They come and go from many places online, are easily distracted, and are pressed for time. Consumers feel let down when the pre-sale marketing context differs from after the sale. Kayako’s Single View.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

Comm100

NOVEMBER 23, 2020

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. It is currently undergoing a rebranding as “Freshworks,” as the company attempts to tap into new markets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52