Fonolo

DECEMBER 12, 2018

2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. What’s Inside: Gamification in the Contact Center.

Gamification 116

Gamification Airlines Contact Center B2B 116

DMG Consulting

DECEMBER 7, 2020

In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%. The CCaaS market experienced a rapid adoption rate during the past decade. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

MARCH 9, 2020

The market began the 2010’s with contact center WFO revenues of $1,012.1 We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Comm100

NOVEMBER 23, 2020

Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52