Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. – Require perpetual, self-paced learning and continuous feedback. Gamification dashboards aggregate performance stats and the most important information in one location.

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Gamification Enterprise Coaching Feedback 78

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Require perpetual, self-paced learning and continuous feedback. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times.

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Gamification Feedback Enterprise Coaching 72

Noble Systems

OCTOBER 11, 2018

The newest generation in the workforce is Gen Z , those born between 1997 and 2010. They value extensive feedback, and are also looking for face-to-face communication and a relationship with their supervisors. Gamification is a powerful solution that should be included. What is Gamification? Getting Your Game On.

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Gamification Employee engagement Call Center Morale 74

DMG Consulting

DECEMBER 7, 2020

In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%. The CCaaS market experienced a rapid adoption rate during the past decade.

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Consulting Consulting Contact Center Marketing 62

DMG Consulting

MARCH 9, 2020

The market began the 2010’s with contact center WFO revenues of $1,012.1 “The next stage in the process of understanding customer needs is customer journey analytics, which will utilize automation to analyze the massive amounts of customer data in contact centers in order to identify any impediments to an optimized customer experience.” .

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Consulting Consulting Marketing Contact Center 48