2010, Customer retention, industry standards and Technology

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each.

Contact Center

Contact Center Interactive Voice Response Surveys Self service

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.

Best practices

Best practices Call Center Omni-channel support Management

Customer Contact Central

How to Recession-Proof Your Contact Center, According to 360+ Executives

Call Center Management: Challenges, Strategies, Tips, and Best Practices

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