2010 Customer Experience Gamification Personalization 
Call Design
SEPTEMBER 21, 2021
Contact centres represent the voice of many organisations, existing as the first point of contact for customers engaging with your organisation. Gamification changes the game in the agent training space. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Fonolo
DECEMBER 12, 2018
2018 has been a pivotal year for customer experience (CX). By 2020, customer experience will overtake price and product as the key brand differentiator. United Airlines’ decision to forcibly eject a customer from an overbooked flight had all of the makings of a PR disaster. Customer experience matters, a lot.
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NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gamification is one key way to do so.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gamification is one key way to do so.
Comm100
NOVEMBER 23, 2020
Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. As one 2020 reviewer says, “I love the way they laid out the user experience.
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