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Remove 2010 Remove Contact Center Remove Multichannel Remove outsourcing
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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. South Africa at that time had about 2000 call centers, employing roughly 250,000 people. Listen to the full interview here. Hi there, Rod.

Contact Center 52
Contact Center Consulting Consulting Call Center 52
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BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities

NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. The company continues to rely on its partnership with NICE inContact today as the single contact center solution that spans the entire globe.

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Multichannel contact center solutions outsourcing Contact Center 55
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