2010 Call Center Contact Center Multichannel 
SharpenCX
JUNE 30, 2021
According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Instead of forcing agents to dig through a system for chat, another for email and still another for call history, they have the details they need right in their contact center platform.
VocalCom
MAY 27, 2019
According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
MAY 25, 2023
Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). But with so many options available, how do you choose the right one?
Avaya
MARCH 23, 2017
So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. sales, service, support).
Vistio
AUGUST 9, 2021
Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. Do I have your permission to record this call for quality assurance? Well, certainly, with the greatest of pleasure.
Expert insights. Personalized for you.
76 
Let's personalize your content