2010, Coaching, industry standards and Technology

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. These KPIs help management in identifying trends, industry standards, and implanting required solutions for improving the overall call center performance.

Best practices

Best practices Call Center Omni-channel support Management

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each.

Contact Center

Contact Center Interactive Voice Response Surveys Self service

Customer Contact Central

Call Center Management: Challenges, Strategies, Tips, and Best Practices

How to Recession-Proof Your Contact Center, According to 360+ Executives

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