Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Events can be planned for even when they are unexpected.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

ShepHyken

FEBRUARY 25, 2022

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. How can you improve your customer service?

outsourcing 156

outsourcing Customer retention Contact Center Customer Service 156

Global Response

OCTOBER 25, 2023

Gen Z is defined as those born between 1997 and 2010, which means they’re coming of age now—between teenagerdom and their mid-20s. Many luxury brands outsource elements of their clienteling or customer service in order to offer superior omnichannel experiences. It’s Gen Z, of course. think again.

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62

CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98