Noble Systems

OCTOBER 11, 2018

The newest generation in the workforce is Gen Z , those born between 1997 and 2010. This can be critically important for call centers and other customer-service oriented businesses where resolving problems, communicating with others and making quick decisions are essential. What is Gamification? Getting Your Game On.

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Gamification Employee engagement Call Center Morale 74

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 54

Contact Center Gamification Management Call Center 54

Fonolo

DECEMBER 12, 2018

2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center. Investing in Agents.

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Gamification Airlines Contact Center B2B 116