Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.”

Best practices 52

Best practices Call Center Omni-channel support Management 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! This begins with greater training, better data management, performance feedback and technological tools.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! This begins with greater training, better data management, performance feedback and technological tools.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98