Russel Lolacher

MARCH 2, 2021

By listening to the voice of the customer, whether directly or through front line staff, we’ve been able to create more useful customer-centric properties (ie winter driving website). Our strategy is about putting the customer first. We aim to do that through our government social media. We have a few.

Government 52

Government Customer Care Transportation Benchmark 52

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

APRIL 12, 2018

accompanied by a survey scale. There is no single right answer on the scale that you can and should use, but most of the surveys choose a 1-5 scale or a 1-10 scale. A score of 1 means the customer is very unsatisfied and the higher numbers indicate that they are satisfied. Positives of CSat.

Customer Experience 61

Customer Experience Surveys Feedback Metrics 61