4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work
Beyond Philosophy
SEPTEMBER 13, 2016
Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Monetary Linkage Between Customer Experience, Loyalty Initiatives, and Advocacy Behavior.
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