NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. It’s a waste of effort if your analytics don’t deliver useful information!

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. It’s a waste of effort if your analytics don’t deliver useful information!

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

Hodusoft

JUNE 7, 2024

Different Types of Call/Contact Center Professionals In an average call/contact center, there are three types of contact center professionals and they are: Call/Contact Center Manager As the name makes it extremely clear, a call/contact center manager is a professional who manages a call/contact center.

Best practices 52

Best practices Call Center Omni-channel support Management 52