TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. Yeah, we’ve seen similar results and I wanted to double click on that because the gross retention rate, net retention rate, all these key indicators impact a technology company’s ability to grow exponentially over the years. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

SmartKarrot

MAY 14, 2020

They later evolved into using emails and instant messaging with the advent of internet technologies becoming more widespread in the 90’s. But still, these later technologies didn’t replace the call-centers and only became an add-on to the existing service to provide support to the customers. 2010: SaaS, 2013: Customer Success .

SaaS 10

SaaS Upselling Customer retention CRM 10

SmartKarrot

MAY 27, 2020

PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.?. Find what level of customer success maturity the solution offers, how many accounts per CSM it allows, and what models it follows. . Identify and Analyze System Requirements.

Upselling 10

Upselling Accountability Analytics Metrics 10

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Managing customer data is nothing new. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Role of Technology Intelligence, Automation, and Smart Approaches Imbibing CS and CX tools. Role of Technology.

SaaS 10

SaaS Customer centricity CRM Analytics 10