TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers? The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By taking these factors into account, you can make an informed decision and choose a vendor that will help you achieve your business objectives. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

Coaching 56

Coaching Upselling Accountability Sales 56

ChurnZero

JULY 24, 2020

Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. Customers don’t value your word, which as consultants, is how you effect change to drive success. Sustaining an audience is hard.

Surveys 59

Surveys Consulting Consulting Upselling 59