2010 2020 call center solutions Contact Center 
Fonolo
JANUARY 26, 2021
Who was the first call center system or software provider to offer virtual queuing? We’re not entirely sure, but Virtual Hold Technology ( VHT ) was there at the fore, with the first in-house virtual queuing call center solutions. Fonolo Creates Cloud-Based Call-Back Solution.
Hodusoft
NOVEMBER 13, 2019
So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.
Expert insights. Personalized for you.
108 
Let's personalize your content