Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Let’s use our corporate group as an example. We always have the voice of the customer in mind, and having a tight feedback loop with the Product team is key. There were 4 Customer Success Managers at the time.

Metrics 0

Metrics Upselling Accountability Customer retention 0

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62