Comm100
MARCH 27, 2023
By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover.
Xaqt
JUNE 1, 2020
The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. Which meant that someone from Kansas could call a U.S
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