ShepHyken

FEBRUARY 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. Make Every Day Valentine’s Day by Showing Love and Empathy to Customers by Janelle Estes. Love (in the metaphorical sense) and appreciate your customers year-round. CMSWire) Valentine’s Day is approaching.

Customer Service 238

Customer Service B2B Chatbots Self service 238

CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. This means they rarely forget wonderful or horrible customer experiences. Unleash the chatbot!

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Fonolo

APRIL 17, 2019

In 1999, it implemented the country’s first self-service express check-in kiosks. Some companies have found a modern-day solution to the latter via call-back technology , an offering that allows customers to opt for a call-back from the next available agent (or at a scheduled time) rather than waiting on the line indefinitely.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

This term is often used synonymously with omnichannel customer service, but it can also refer to a greater focus on engaging with customers at all stages of the buyer journey, rather than just providing customer support post-purchase. Now that we’ve answered the question “what is omnichannel customer service?”

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88

Comm100

NOVEMBER 23, 2020

Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116