The Avaya-Mitel Tie-up: Ghost of Nortel Comes Home
Fonolo
MAY 1, 2019
Avaya’s core call center business was the result of an acquisition of Nortel assets, following the latter’s bankruptcy in 2009. Just in terms of call center software: Avaya has 3 distinct platforms (IPOffice, Aura, and Oceana) and Mitel has three or four depending on how you count. It should be much simpler.”.
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