Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. The same way you can reduce the costs of educational campaigns, customer service, research, gaining feedback, or even advertisement.”.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. The same way you can reduce the costs of educational campaigns, customer service, research, gaining feedback, or even advertisement.”.

Gamification 28

Gamification Feedback Education Entertainment 28

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Through feedback from your call center sales agents, customer service agents, and clients you may be able to identify weaknesses in product knowledge or in the process of sales prospecting.

Sales 62

Sales Banking Call Center Upselling 62